Privacy & Processing Policy​

Your privacy is important to us. Apex Performance Clinic Limited is committed to safeguarding the privacy of our website visitors and patients; this policy sets out how we will treat your personal information. By accessing and using this website, you hereby agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please leave this website.​

​

What information do we collect?

We may collect, store and use the following kinds of personal data:

1. Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any requests you make of our services

2. Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters. By sending us an electronic message (email), you may be sending us personal information such as your name, address, email address and information on your medical problem/history. Apex Performance Clinic Limited uses the personal data you provide to process your request.

3. Relevant health and wellbeing information to enable us to carry out safe and effective treatments.

4. Assessment and treatment records must be kept for a minimum of 8 years after the conclusion of treatment in accordance with existing policies and current legislation. However, they may be kept indefinitely in the case of any legal proceedings.

5. Any other information that you choose to send to us.​

​​

Analytics

We may use third-party services to monitor and analyse the traffic and usage of our website and services.

Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add- on. You can find more information about this by visiting Google Analytics Opt-out Browser Add-on Download Page. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

​

Our website is built with the help of the Wix platform. Via Wix analytics we receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. The Wix privacy policy can be seen here: About Privacy | WIX and we encourage you to read this for more information.​

​

How do we use your personal data?

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to:

1. Send to you details of services requested via the contact form accessed on the website

2. Send statements and invoices to you, and collect payments from you.

3. Send you general (non-marketing) commercial communications.

4. Send you email/text notifications which you have specifically requested.

5. Apex Performance Clinic Limited may use this information to contact you in the future to tell you about products or services we believe will be of interest to you. If we do so, each communication we send to you will contain an ‘opt-out’ clause preventing you receiving future such communications.​

​​

Other Disclosures

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:

1. To the extent that we are required to do so by law.

2. In connection with any legal proceedings or prospective legal proceedings

3. In order to establish, exercise or defend our legal rights

4. To make onward referrals to other healthcare professionals e.g. GP/consultant/podiatrist/orthotist etc. where appropriate
   Except as provided in this privacy policy, we will not provide your information to third parties.​

​​

Security of your personal data​

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.​

​

Policy amendments​

We may update this privacy policy from time-to-time by posting a new version on our website. You are advised to review this policy periodically to ensure you are happy with any changes. Changes to this policy are effective immediately when they are posted on this page.​

​

Third-party websites

The website may contain links to other websites, blogs or products. We are not responsible for the privacy policies or practices of third-party websites that you may access via this website. Third party websites are not operated by us, therefore we strongly advise you review the privacy policies of every website you may visit.​

​

Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.​

​

Your Rights - You may instruct us to provide you with any personal information we hold about you.